Our approach is to focus on the health and wellbeing of staff and members

Response to the Coronavirus/COVID-19 situation

As the Coronavirus / COVID-19 situation continues to evolve, Sydney Mutual Bank's approach is to focus on the health and wellbeing of staff and members, and we are doing this by ensuring our actions are based on expert medical advice from government authorities.

We are providing you with information around our planning and response, so that you can be certain that Sydney Mutual Bank has plans and actions in place to manage the events and mitigate potential impacts to our operations. Our Management Team is driving our response in line with our Business Continuity Plan and as a mutual bank regulated by APRA, we have a very robust IT structure in place that will enable almost all of our employees to work remotely, should that be required.

Summary of Sydney Mutual Bank's Coronavirus response:

• Coordinated management teams to activate response strategies based on business needs
• Enforcing strict staff adherence to the hand washing and cleanliness instructions
• Ceasing all non-essential in person meetings, and employing remote meeting technology
• Ceasing all staff travel between the administrative offices or any of our branches
• Reviewed a range of recovery strategies as circumstances dictate, including:
  •  Remote working
  •  Social distancing and self-quarantine guidelines
  •  Continual staff communication and awareness

This is a highly dynamic situation and we will continue to adapt and adjust as appropriate. We recognize that this is a challenging time but our community will endure. As further updates are available, they will be posted on our website and social media pages.

Thank you for your continued support, and we wish you the best in health and wellness. If you have any questions, please get in touch with us on 13 61 91 or email us on info@sydneymutual.bank.