Sydney Mutual Bank. New brand, same great service!

At SCU’s Special General Meeting on 24th July 2019, Members voted overwhelmingly in favour of changing the company name to Australian Mutual Bank and accepting the transfer of business of Endeavour Mutual Bank. Australian Mutual Bank will operate as two divisions, Sydney Mutual Bank and Endeavour Mutual Bank.

From 1 October 2019 Sydney Credit Union members will operate under the new Sydney Mutual Bank brand. The brand allows us to present a new look with stylish and vibrant images of Sydney throughout our products and services, including website, mobile app, card products and branches.

The merger of Sydney Mutual Bank and Endeavour Mutual Bank grants us the capacity to make a significant difference to existing and new members. The merged organisation will provide all our members with access to more banking services, more staff, and greater product and service diversification.

A fresh look & feel

SCU’s updated brand mark and visual identity as Sydney Mutual Bank will be revealed on 1st October. The rebranding will be the only difference you will notice. SCU has been helping Australians and Sydneysiders with their finances since 1963 and will continue to provide the same great service just with a new, warm and welcoming brand presence.

A new tag line

Every person with an account at Sydney Mutual Bank is automatically a part owner. One of the family so to speak. Our tag line ‘ACT LIKE YOU OWN THE PLACE. YOU DO.’ sums that up in a way that is friendly, inclusive and, we hope, memorable. It has a similar warmth to the way you would welcome a visitor to your house or office by inviting them to ‘make yourself at home’. It says: “We’re glad you’ve joined us. Be proud to bank here, and look after the place as if it were your own. Because it is.”

What will change in October

All the things you loved about SCU - our generous rates and low fees, the high level of service and the personal touch when you visit us in our branches, will remain unchanged.

Website and Internet Banking

The new website address is www.sydneymutual.bank. The look and feel of the website, including the Internet Banking have changed to reflect the new Sydney Mutual Bank brand identity. The old website www.scu.net.au and Internet Banking links will automatically redirect you to the new website www.sydneymutual.bank starting 1 October.

Mobile app

The SCU mobile app will re-brand as Sydney Mutual Bank, and after the app update you will notice a new app icon and a slightly changed look within the app. Most users have mobile settings to automatically update when there is a new version of an app available; in case you do not have automatic updates enabled for the SCU mobile app, you will need to update the app manually. The mobile app features will remain unchanged, however you will need to register the app again if you are an iOS user. The app registration requires your member number, Internet Banking password and mobile phone number. Most Android users will only notice a new look of the app after update, however members using Android 10 operating system will need to re-register the app after update.

An enhanced branch network

From 14th October you will have access to an enhanced network of 25 Sydney Mutual Bank and Endeavour Mutual Bank branches. You will notice that all Endeavour Mutual Bank branches will display a ‘Sydney Mutual Bank members welcome’ sign. The updated list of branch locations: Our Contact Details Address Head Office Blacktown (ATM Only) 19 Second Avenue, Blacktown, NSW 2148 Bankstown (new branch opening on 8th October) 19 Second Avenue, Blacktown, NSW 2148 Campbelltown Shop U012, Macarthur Square, Gilchrist Drive, Ambarvale NSW 2560 Central Railway Square, 14–18 Lee St Chippendale NSW 2008 Chullora Shop 23 Chullora Marketplace, 355 Waterloo Road, Chullora NSW 2190 Fairfield Shop G50, Neeta City Shopping Centre, Smart Street, Fairfield, NSW 2165 Gosford Imperial Shopping Centre, Shop 169-170, 171 Mann Street, Gosford NSW 2250 Greenacre 138 Waterloo Road, Greenacre NSW 2190 Gymea 95 Gymea Bay Road, Gymea NSW 2227 Hamilton Customer Owned Banking Centre, 28 Donald Street, (cnr Beaumont Street), Hamilton NSW 2303 Homebush Ausgrid Building 1, 25–27 Pomeroy Street, Homebush NSW 2140 Katoomba 63 Pioneer Place, Katoomba NSW 2780 Lidcombe 27-29 Church Street, Lidcombe NSW 2141 Marrickville Shop 7-8, Marrickville Metro, 34 Victoria Road Marrickville NSW 2204 Mascot 1197 Botany Road, Mascot NSW 2020 Merrylands 220 Merrylands Road, Merrylands NSW 2160 North Ryde Level 1, Triniti 3, 39 Delhi Road,, North Ryde NSW 2113 Parkes 189 Clarinda Street, Parkes NSW 2870 Parramatta Level 3, Shop 3007, Westfield Parramatta, 159-175 Church St, Parramatta NSW 2150 Penrith 16-20 Riley Street, Penrith, NSW 2750 Rockdale Shop 5 Rockdale Plaza, Rockdale NSW 2216 Revesby Shop 6, Revesby Village Centre, 20-30 Blamey Street, Revesby NSW 2212 Rouse Hill Shop GR092A Civic Way, Rouse Hill Town Centre, Rouse Hill NSW 2155 Springwood 268 Macquarie Road, Springwood NSW 2777 Sutherland 20 Eton Street, Sutherland NSW 2232 Sydney City 171 Clarence Street, Sydney NSW 2000 Windsor Shop 7-8, 251 George Street, Sutherland NSW 2232

Changes to Disclosure Documents:

From 1 October 2019 there will be changes to our Disclosure Documents. To review please visit our Disclosures section, call 13 61 91 or visit your local branch for a copy.

 

FAQs

Will my member number stay the same?

Member numbers won't change.

Will my Visa cards still work after the name change?

Your Visa cards will still work. Upon renewal, you will be issued with Sydney Mutual Bank Visa cards.

Is the BSB number changing?

The Sydney Mutual Bank BSB number will be 611 001, however the SCU BSB 802 084 will remain in use.

Is the phone number changing?

The Member Contact Centre phone number will remain 13 61 91.

If you have any questions please do not hesitate to contact our Member Contact Centre on 13 61 91, email info@sydneymutual.bank or pop into one of our branches.