Taking all necessary measures to support and protect you
Coronavirus (COVID-19) update from our CEO
Dear members,
The COVID-19 pandemic means we are all facing challenges and uncertainty in many areas of our lives. At Sydney Mutual Bank we are actively monitoring the situation and have plans and actions in place to minimise the risks and to ensure we can quickly respond to updated information.
I would like to reassure you that we are prepared to face the challenges, and can continue to deliver banking services while safeguarding the well-being of our staff, members and the wider community.
Flexible banking options
Our network of branches is open for business as usual and our branch staff are following the social distancing practices and implementing strict hygiene advice recommended by the government. If your visit to a branch is not strictly necessary, you can continue your everyday banking with us via one of these channels:
- Mobile Banking App
- Internet Banking
- Telephone Banking
For ease of access, please consider ordering a Visa Debit card, if you don't have one already. Visa Debit card is connected to your transaction account, which means you can add your card to your mobile wallet, make contactless payments and shop in-store or online, anytime, anywhere.
Talk to us
Our Contact Centre continues to operate Mon - Fri: 8am - 7pm and Saturday: 8.30am - 11.30am to provide you with assistance. If you have any questions, please get in touch with us on 13 61 91 or email us on info@sydneymutual.bank. Live chat is also available on our website, however please note that for security reasons, we can only answer general enquiries. If you'd like to discuss your account details, please call our Contact Centre.
We're here to help
If you are experiencing financial hardship due to the impact of COVID-19, please contact us to discuss your individual situation. As always, we stand ready to help members in financial difficulty, so please call us on 13 61 91 Mon - Fri: 8am - 7pm and Saturday: 8.30am - 11.30am if you are in need of assistance.
Protect yourself from fraud
Unfortunately, scammers will try to take advantage of situations like this. Please remember that we will never send you unsolicited emails asking for personal identification like passwords, PINs, credit card or account information.
We will provide further updates to members if there are any important changes in circumstances. As further updates are available, they will be posted on our website and social media pages.
Thank you for your continued support, and we wish you the best in health and wellness.
Mark Worthington
CEO
