Adding an extra layer of protection to your mobile banking
Introducing SMS verification to the mobile banking app
On 5th May 2020 we are launching SMS Verification, a two factor authentication functionality designed to add an additional layer of security to the mobile banking app. A unique authorisation code will be sent to your mobile phone when you use an SMS verification feature through the Sydney Mutual Bank app. Simply enter the code and you're done!
The SMS Verification is an extra level of security only required when performing the following functions:
- registering for the mobile app
- registering the app on any device that is not already registered
- completing a payment to a Payee who is not already saved in the address book (if the Payee is saved to the address book when making a payment, completing SMS verification will not be required when making further payments to that Payee)
After 5 May, existing mobile app users will see no difference when they login to the app. They will however need to use SMS verification when they make payments to new Payees.
Frequently asked questions:
What mobile number will the SMS verification code be sent to?
The SMS verification code will be sent to your primary mobile number that we have on file. You can check this number in your Internet Banking, selecting My Preferences / Update Contact Details. The SMS code will not be sent to the mobile number used when registering for the app, unless this is the same number.
What happens if I don’t have a mobile number registered?
Members will need to register a mobile number to receive the SMS verification code. Without this they will not be able to register for the mobile app or make payments to new Payees.
How do I register my mobile number?
To register your mobile number, please call our Contact Centre on 13 61 91 (Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am). After registering your mobile number, please allow 24 hours before trying to complete the SMS verification.
What happens if I need to change my mobile number?
Please call our Contact Centre on 13 61 91 (Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am) if you need to have your mobile number changed. When the mobile number is updated, please allow 24 hours before trying to complete the SMS verification.
How much time do I have to enter the SMS verification code?
The SMS verification code is valid for 10 min.
How many code validation failed attempts are accepted?
The maximum number of validation attempts of an SMS Verification code is three. You will need to wait until the end of the calendar day to request a new SMS verification code.
How many times can I request SMS verification codes without validating?
The maximum number of SMS verification codes that will be issued to a member, within a calendar day, without successfully validating a code, is six.
Is there a limit for the number of SMS verification codes used per day?
The maximum number of SMS verification codes that will be issued to a member within a calendar day is 25.
